Testimonials

This was the first and only oil company I have had since owning my home, 22 years. I have valued their service, their integrity, fair budget plans / discounts and scheduled maintenance year after year. I am on the monthly plan which is nice, peace of mind ensuring I am never going to run out, reasonable price and it comes with maintenance, emergency and some discounted repairs. I just had the big oil tank replaced by their team and they did a great job! I was nervous about this because of the smell / mess and they really did a great job. As a woman I don't like not trusting people in my home and I appreciate seeing the same familiar and professional technicians year after year. I highly recommend!

New customer due to retirement of prior oil delivery company, and the transition was seamless, options discussed, and final option selected met my needs. Delivery occurred next day, very considerate of my yard and plants near the oil pipe.

Thank you for a professional job of explaining the process of how things work as a new customer! A+

I'd like to share the delightful interaction I had with Megan Hill on your staff. My mother is 84 years old, and I handle all of her bills. I called with a payment question, and Megan went above and beyond to help me. She presented and enrolled my mother's account into the Price Protection Program. She patiently walked me through all of the details to ensure I had a full understanding of everything. She helped me make the payment over the phone since my mother is not computer savvy. And most importantly, she was a delight to speak with! Megan demonstrated her care for the customer, her professionalism as an employee, and her knowledge of your systems. I can't thank her enough for all of her help. I know most businesses only hear from the public when someone has a bad experience with a company. I simply want you to know about the great experience I had with Megan. She is a great representative for your company, and I truly appreciate the guidance she provided me today.

Dear Greg, I recently had a problem with my thermostat that had stopped working. After calling Spring Brook and talking to you, a wonderful young man named Danny showed up at my door. He provided excellent customer service and fixed the thermostat! To you, Greg, there are no words sufficient enough to express my sincere gratitude to you for not charging me for the Service call. I am so thankful and truly grateful to you!

I'm a customer of Springbrook Ice and Fuel Service. I've owned my own house for 23 years and I've had a few home heating oil companies. For the last 3 years I have been using Springbrook and I can attest to the fact that these are some of the nicest, most caring, most compassionate, and understanding people I have ever met when dealing with a business. Every time I call there is genuine concern when they come to my house whether it be to deliver oil or to clean my furnace. They are so professional, so kind, so experienced and just a true pleasure to be around. Ron does my furnace maintenance and he literally is the sweetest guy, kind, friendly, professional and just all around a great guy who knows his job and does it well. He has a very calming manner about him. Margaret, Oh Margaret, so sweet, answers the phone whenever you call Springbrook. She answers it in such a cheerful way. She is always so pleasant when you call that you never ever feel like you bothered them. Whenever I call Springbrook I never get an answering machine. Margaret always answers the phone and she never makes you feel like she's in a hurry to hang up with you, she is the most pleasant, sweetest, compassionate understanding person that I have met on the phone at least. Margaret is just such a wonderful person that you say to yourself. Geez, I wish I could have lunch with her! And the gentleman who delivers my oil driver number 69. Sadly I did not get his name. He too is extremely friendly, very respectful of my property and very professional. Putting all the friendliness aside. I really want to reiterate that Spring Brook located at 19 Woodland Street in New Britain, Connecticut Is an excellent company to work with for all your home heating needs, they're kind, professional and very patient and they do a great job servicing your home heating equipment. I have had 3 years experience with them and I am nothing but a thousand percent happy with the services I receive from them. So if you are looking to buy oil or looking for service for a new furnace or furnace repairs or cleaning please look to Springbrook, ice and fuel. I can't say enough about them. If you haven't tried them already then you are definitely missing out on a great company. I fully trust them! And I think that's the most important thing besides their absolute wonderful customer service, great work, and friendly professionalism. Give them a call. You won't regret it!

Team Spring Brook, I hope this note finds you all well. I wanted to send a quick note of thanks for all of the support your team has provided my mother the last few months. I think that almost the entire Spring Brook team from the 2026 calendar paid a visit to Marlin Road at some point. My mom was keeping a tally! In all seriousness, my family thanks your family for taking care of my mom. If it was a service call, an oil delivery, or the inevitable boiler replacement… I knew we were in good hands with Spring Brook. Thank you, thank you, thank YOU!

I have to start by saying Spring Brook is lucky to have Meagan! I have been their client for many years since I bought my first house back in 2007. I now own another property but I remain faithful to them, now more so because of Meagan. Life can be hectic and every time I call her with and urgent matter, she always comes through with a solution. There has been plenty of times when I have called in the morning realizing I have run out of oil (I am a busy mom) and by lunch time, oil has been delivered. Your urgency for others problems doesn't go unnoticed. Keep brightening other lives! Spring Brook is where you want to go if you want quality & reliable service. And most of all trustworthy personnel!

Happy Valentine's Day to the staff at Spring Brook. Thank you for always being there for all of your customers' needs and for keeping our homes warm in this cold weather.

Just spoke with Margaret, had a pleasant customer experience who provided all the information we needed to make an informed scheduling decision. Thank you!

We had our routine furnace maintenance done earlier this month and the work was done by a nice young man, Danny. He did a good job!

Greg - Thanks for another nice Spring Brook Ice calendar. I can tell that a lot of thought and work goes into it. I'm impressed how well you recognize your excellent staff. And thanks for keeping my wife and me warm these cold days. Regular delivery of oil and servicing of our furnace and hot water heater are two home maintenance tasks that I can rely on.

Merry Christmas! Happy and Healthy 2026!

Our Oil Tank is leaking! Merry Christmas this is the MOST expensive gift we ever gotten for each other! Grateful for this Amazing Oil Company! Here within minutes of my call. We have been a loyal customer for 25 + years. Support Local Support family owned businesses. Feeling blessed that our basement did NOT get completely flooded with oil. Always find the blessing and seek Gratitude. 🙏

I bought a house with a 25 year old boiler that they have been servicing the whole time. 2 years later my boiler is still running great. Happy to have inherited their services from the previous owner-their work speaks for itself.

Your guys have done a wonderful job. We appreciate the great customer service as usual. Spring Brook is a class act!

Dear Mr. Greg Stafstrom,

I wanted to take a moment to commend one of your employees, Aram Semerdjian, for the outstanding service he consistently provides. Each time I have interacted with him, I have been impressed by his professionalism, deep knowledge, and ability to clearly explain why things work or don’t work with the furnace.

In addition to his technical expertise, Aram is always friendly, polite, and a genuine pleasure to engage in conversation. It is rare to find someone who combines such strong customer service skills with such technical proficiency.

Please extend my gratitude to Aram for his excellent work. He has certainly made a very positive impression, and I felt it was important to share that with you directly as a customer for many years.

Ron and Tyler did an excellent job with our emergency indirect hot water heater replacement! Thank you very much for the quick response.

My elderly mother had her furnace serviced last week and the two techs that came to the house were so pleasant and professional. Please reach out to both techs and thank them for us, they deserve it.

As always, I sincerely appreciate your promptness, attention to detail, and excellent customer service. This is one of the reasons why we have and continue to still have y'all as our oil provider. Also, just want to mention that every tech y'all have sent out for our annual tune-ups have been incredibly kind and professional in all of our interactions with them.

Zach was a terrific technician! I’m so happy Spring Brook was able to provide a quotation for free! I love their services.

Every Spring Brook technician is fantastic, competent, and polite. It is often uncomfortable to need emergency service, but I've never dreaded calling Spring Brook. Your older technician kept the heating system going 30 years past it’s useful life, prior to a replacement system late last year. I'm absolutely staying with Spring Brook and would not consider any other company.

Greg, Tommy, Ron and all our friends at Spring Brook,

Thank you so much for the unbelievable service in replacing our oil tank. The time Tommy spent answering all my many questions, the flexibility in meeting our timelines, and the amazing installation in our basement by Ron and team exceeded all our expectations! The "icing on the cake" was hearing the inspector say, "Oh, you got the top of the line!"

We can't thank you enough, you made it all as simple as possible and we are so grateful we have Spring Brook.

Ron was extremely personable, knowledgeable and professional. The customer service he gave was amazing at the time of service at my home.

Spring Brook Ice & Fuel Service they are amazing I have been with them for over 20yrs+

Awesome people, Awesome service. Been a customer for over 40 years ... That says a lot!

I have been a customer of Spring Brook for over 15 years. They have always been great. Over the recent months, unfortunately they have been out to my house for various reasons. I truly have nothing but the absolute best to say about them! First, their customer service is top notch! You call, they answer and if it is the weekend or a holiday, they call back almost immediately! Every single serviceman who has been out is highly skilled, trained and knowledgeable. They explain any issue in detail so you fully understand and show you exactly what needs to get done and then again when the job is completed. I have the highest amount of confidence in their company. Nothing but praise for all the employees, from the secretary, dispatch and workers. I applaud them for putting their heart and soul into being the best and providing their customers with exceptional service and care.